FAQ
Frequently Asked Questions (FAQ)
What is True Canvas?
True Canvas specializes in high-quality canvas prints and posters designed to elevate your home or workspace. Our collection features a range of styles and designs, allowing you to find the perfect artwork to complement your space.
How do I get started?
Getting started is simple! Browse our collection of canvas prints and posters, select your favorite designs, and add them to your cart. Once you complete your purchase, our team will begin preparing your order for shipment.
Can I customize the artwork?
Yes, we offer some customization options for specific products. If you have a specific size or a personal touch in mind, feel free to contact us, and we’ll see how we can accommodate your request.
How long does it take to process my order?
Our standard processing time is 1-2 business days. Once your order is processed, it will be shipped within 3 to 7 business days, depending on your location.
Do you offer international shipping?
Currently, we ship to select countries. If your location is not listed at checkout, please contact us for assistance, and we will see if we can arrange shipping to your area.
What payment methods do you accept?
We accept a variety of payment options, including all major credit cards, PayPal, and other popular payment gateways. All transactions are securely encrypted to protect your information.
Is my order eligible for a return?
We want you to love your new artwork! If for any reason you’re not completely satisfied, you can return your order within 30 days of receiving it. The items must be in their original condition and packaging.
How do I start a return?
Simply reach out to our support team at [your support email]. Include your order number and reason for the return, and we’ll provide you with a prepaid return label and instructions on how to send it back.
When will I receive my refund?
Once we receive and inspect your returned item, your refund will be processed within 5-7 business days. You’ll receive the credit in your original payment method.
Do you offer support after I place my order?
Absolutely! Our support team is here to assist you at any stage. Whether you have questions about your order or need help with tracking, feel free to reach out to us anytime at [your support email].
Can I request a specific size for my canvas or poster?
Yes, for some designs we do offer custom sizing. If you need a particular dimension that’s not listed, contact us, and we’ll do our best to create a piece that fits your requirements.
What makes True Canvas different?
We pride ourselves on offering premium-quality prints and exceptional customer service. Every piece is created with care and attention to detail, ensuring you receive artwork that enhances your space for years to come.
Will my order arrive safely?
Yes, we take special care in packaging each item to ensure it arrives in perfect condition. All canvases and posters are carefully wrapped and secured before shipping to prevent damage during transit.
How do I contact customer support?
You can reach us anytime via email at [your support email]. We aim to respond to all inquiries within 24 hours. Alternatively, you can use the contact form on our website to get in touch.