Shipments & Returns
Shipments & Returns
At True Canvas, we aim to provide a smooth and hassle-free shipping and returns experience for our customers. Below you’ll find important information regarding our shipping policies and easy return process.
Shipping Information:
- Processing Time: Orders are typically processed within 1-2 business days.
- Shipping Time: Shipments usually arrive within 3 to 7 business days after processing, depending on your location.
- Shipping Confirmation: You will receive a confirmation email with your tracking number once your order has been shipped. You can use this number to track your package on our website or through the carrier's website.
Return Policy:
We want you to love your True Canvas purchase! If you're not completely satisfied, we offer a simple return process:
- Eligibility: Returns are accepted within 30 days of delivery.
- Condition: Items must be in their original condition, unused, and with all tags attached.
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Process:
- Contact our support team at [your support email] with your order number and the reason for return.
- Our team will guide you through the return process and provide a prepaid return label.
- Refunds: Once we receive the returned item and it passes inspection, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account.
For any questions or concerns, feel free to reach out to our support team. We're here to help!
Thank you for shopping with True Canvas.